Defects
- We sincerely apologize for any incorrect or defective items received.
Please PM us snapshots of any defects, within 7 days upon receipt, in its original packaging and tags.
We regret to inform you that we will not be able to accept any return/exchange of the defective item if we are not notified within the stipulated time frame.
Wear and tear or damage caused by wearing/washing/ironing will not be considered a defect and will not be liable for any returns, exchanges, or refunds.
Exceptions
- Pre-order (PO) orders cannot be canceled once processed and strictly no exchange or refund will be allowed.
- Intimates, bralets, socks, accessories, belts, bags, and shoes are not applicable for exchange.
Things to note
- All items must be in their original condition (tag intact, unworn, unwashed, and unaltered).
- Sizes are subject to availability. Please check with us at the point of exchange.
- All measurements are subjected to ±1-2cm difference. This will not be considered a defect.
- Slight color variations are expected due to lighting.
- Printed items may look different due to print placement.
- We do not offer refunds and credit notes.
We understand that your purchase may not suit you and we will try to provide an alternative out of goodwill. We seek your understanding and respect in our exchange policy.
